Refund and Shipping Policy

Last updated September 16, 2026

Before you go live: replace the shipping rates and timeframes you'll actually offer, then have a lawyer in your state read this. These are starter pages written to satisfy Stripe's requirements and give customers real answers — they are not legal advice.

Memberships

Membership is billed monthly and you can cancel at any time from your account page — no email and no phone call. Cancelling stops all future charges, and you keep access until the end of the period you've already paid for.

If you're charged by mistake, or you cancelled and were billed anyway, email us and we'll refund it. If you've just started and it isn't for you, contact us within 7 days of your first payment and we'll refund that first month.

Coaching

One-off sessions are refundable if cancelled more than 24 hours in advance. Inside 24 hours, the session is counted as used. Ongoing coaching can be stopped at the end of any billing month.

Physical products

Orders ship from Nebraska, usually within [X] business days. Shipping is [$X flat / calculated at checkout].
Unworn, unwashed items can be returned within 30 days for a refund or exchange. Return shipping is the customer's responsibility unless the item arrived damaged or wrong.
If something arrives damaged or incorrect, send a photo and we'll replace it at no cost.
Event pickup orders not collected at the event will be shipped to the address on file.

How refunds are issued

Refunds go back to the original payment method through Stripe, and usually appear within 5–10 business days depending on your bank.

Contact

Anything at all: [EMAIL].